Effective Date: June 12, 2025 Last Updated: June 12, 2025
At Shopophilic.com (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (shopophilic.com), use our services, or interact with us via live chat, email, or social media (@shopophilic_store). This policy applies to all products, including our subsidiary brand, and complies with all relevant Indian laws.
By using our website or services, you consent to the practices described in this policy. If you have questions, contact us at support@shopophilic.com
1. Information We Collect
We collect information to provide you with a seamless shopping experience, process orders, and improve our services. The types of information we collect include:
1.1 Personal Information
Checkout Data: Name, email address, phone number, shipping address, billing address, and payment details (e.g., UPI ID, card details via Razorpay) when you place an order.
Account Information: If you create an account, we collect your username, password, and order history.
Contact Data: Information provided via live chat (via Tawk.to), email (support@shopophilic.com), or our Contact Us form.
Newsletter Signups: Email address if you opt into our newsletter via mailchimp on shopophilic.com.
1.2 Non-Personal Information
Browsing Data: IP address, browser type, device information, operating system, and pages visited, collected via cookies and tools like Google Analytics or Meta Pixel.
Chat Logs: Anonymized interaction data from Tawk.to to improve responses.
Marketing Data: Preferences and interactions from Instagram ads or social media (@shopophilic_official).
2. How We Use Your Information
We use your information to:
Process Orders: Fulfill and ship your purchases (e.g., apparel, tech accessories, home essentials)
Provide Support: Respond to inquiries via live chat, email, or WhatsApp, and manage returns/refunds (per our Refund and Return Policy).
Improve Services: Analyze browsing data to enhance website functionality, product offerings, and user experience.
Send Marketing: Share promotions, newsletter updates, or festival offers (e.g., Diwali, Holi) if you opt in. You can unsubscribe anytime.
Ensure Security: Detect and prevent fraud, secure payments (via Razorpay), and protect your data.
3. How We Share Your Information
We share your information only as necessary to provide our services or comply with legal requirements:
Suppliers: Share name, shipping address, and order details with suppliers for order fulfilment.
Third-Party Services:
Payment Processors: Razorpay to process payments securely (we don’t store card details).
Live Chat: Tawk.to interactions (chat logs may be stored on their servers).
Analytics: Google Analytics and Meta Pixel for website and ad performance (anonymized data).
Logistics: Shipping partners (e.g., Delhivery, India Post) for delivery.
Legal Compliance: Share data if required by law, government authorities, or to protect our rights.
Business Transfers: If Shopophilic.com is sold or merged, your data may be transferred to the new entity, with continued protection.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., Google Analytics, Meta Pixel) to:
Enhance your browsing experience (e.g., remember cart items).
Analyze website traffic and user behavior.
Deliver targeted ads on platforms like Instagram (@shopophilic_official).
Disabling cookies may limit some website features.
5. Data Security
We take reasonable measures to protect your information, including:
SSL Encryption: Secures data transmission on shopophilic.com.
Secure Payments: Processed via Razorpay with PCI-DSS compliance.
Access Controls: Limited access to personal data by authorized personnel only.
Third-Party Security: Partnerships with trusted providers (e.g., Tawk.to, WooCommerce hosting) with robust security standards.
Despite our efforts, no online platform is 100% secure. We encourage you to use strong passwords and report suspicious activity to support@shopophilic.com.
6. Your Rights
Under Indian laws, you have the following rights:
Access: Request a copy of your personal data we hold.
Correction: Update inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal obligations (e.g., GST records).
Opt-Out: Unsubscribe from marketing emails or newsletters via the unsubscribe link or by emailing support@shopophilic.com.
Withdraw Consent: Revoke consent for data processing where applicable.
To exercise these rights, contact us at [support@shopophilic.com]. We’ll respond within 30 days, per legal requirements.
7. Data Retention
We retain your personal information only as long as necessary:
Order Data: Kept for 7 years to comply with GST and tax laws.
Account Data: Retained until you request deletion or close your account.
Chat Logs: Stored for 6 months to improve, then anonymized.
Marketing Data: Kept until you opt out of newsletters or promotions.
After retention periods, data is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., Instagram, Razorpay). We are not responsible for their privacy practices. Please review their policies before sharing information.
9. Children’s Privacy
Shopophilic.com is not intended for children under 13. We do not knowingly collect data from minors. If you believe we have such data, contact us at [support@shopophilic.com] to request deletion.
10. International Data Transfers
As a dropshipping business, we may transfer data to suppliers or third-party services (e.g.,Tawk.to) outside India. We ensure these parties comply with data protection standards equivalent to Indian laws or use contractual safeguards.
11. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on shopophilic.com/privacy/ with the revised effective date. Significant changes will be notified via email or website announcement.
12. Contact Us
For privacy-related questions or concerns, contact:
